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Office Location:
Winter Haven City Hall Annex
551 Third Street NW
Winter Haven, Florida 33881

Contact Information:
Phone: (863) 291-5678
Fax: (863) 298-7870

Office Hours:
Monday-Thursday 7:30 a.m. to 5:30 p.m.
Friday 7:30 a.m. to 5 p.m.

Email Us (Click Here)


The Account Services Unit is responsible for all utility account related activities to include account set-up and billing.

Overall, our goal is to provide courteous, accurate and timely assistance to our customers.