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Office Location:
Winter Haven City Hall Annex
551 Third Street NW
Winter Haven, Florida 33881
Contact Information:
Phone: (863) 291-5678
Fax: (863) 298-7870
Office Hours:
Monday-Thursday 7:30 a.m. to 5:30 p.m.
Friday 7:30 a.m. to 5:00 p.m.
Email Us (Click Here) |
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Our mission is to provide courteous, accurate and timely responses to utility customer inquiries; to provide efficient, accurate and timely reading of all City water meters; to assure timely and accurate billing for City services; to coordinate utility customers' needs with this and other City departments/divisions; and to assure receipt, security, custody, deposit and recording of City monies.
Overall, our goal is to provide courteous, accurate and timely assistance to our customers.
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Account Services
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Cash Collections
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Field Services
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Utility Impact Fees (PDF: 10KB) |
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Utilities Application (PDF:88KB) |
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Petition Consent for Annexation (PDF: 38KB) |
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Utility Rates (PDF: 14KB)
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Solid Waste Rates (PDF: 13KB) |
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Misc. Charges (PDF: 13KB) |
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Utility Account Deposits (PDF: 10KB) |
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Utility Safety Net Medical Program (PDF: 89KB) |
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Medical Condition Certification (WORD: 150KB) |
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Conserve Water and Save Money |
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Reuse Water Rates(PDF: 13KB) |
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Watering Restrictions |
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Financial Assistance - United Way Quick Guide (PDF: 781KB) |
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Email Information Form with Fields(WORD: 451KB) |
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Email - Bill Information Form(PDFD: 30KB) |
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Easy Pay Plan(PDF: 128KB) |
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RR Meter Read Instructions (PDF: 11KB) |
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Manual Meter Read Instructions (PDF: 11KB) |
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