Image: The City of Winter Haven
   

Home > Government > City Departments > Financial Services > Utility Accounts/Field Services

 
   DIVISION ADMINISTRATION:  
 

     
   


Debbie Murphy
    Utility Account/Field Services

    Division Director
     dmurphy@mywinterhaven.com

JoAnne Tyler
    Account Services Manager

    jtyler@mywinterhaven.com

Christi Bennett
    Cash Collections Acctg. Clerk III

    cbennett@mywinterhaven.com

Tommy Porter
    Field Services - Crew Leader I

    tporter@mywinterhaven.com


 

 
   RELATED LINKS:  
  
Financial Services
Accounting-Payroll
Procurement Services

Online Utility Bill Pay


 

 

 

 

 

 

 

 



 

 




Image: City of Winter Haven, The Chain of Lakes City
 
 

Utility Accounts/Field Services
  Contact Information:

Office Location:

Winter Haven City Hall Annex
551 Third Street NW
Winter Haven, Florida 33881

Contact Information:
Phone: (863) 291-5678
Fax: (863) 298-7870

Office Hours:
Monday-Thursday 7:30 a.m. to 5:30 p.m.

Friday 7:30 a.m. to 5:00 p.m.

Email Us (Click Here)

     
 
Our mission is to provide courteous, accurate and timely responses to utility customer inquiries; to provide efficient, accurate and timely reading of all City water meters; to assure timely and accurate billing for City services; to coordinate utility customers' needs with this and other City departments/divisions; and to assure receipt, security, custody, deposit and recording of City monies.

Overall, our goal is to provide courteous, accurate and timely assistance to our customers.
 
     
 
  Our Division:
 

Account Services

  Cash Collections
 

Field Services

 
 
  More Info:
 

 
  Utility Impact Fees (PDF: 10KB)  
  Utilities Application (PDF:88KB)  
  Petition Consent for Annexation (PDF: 38KB)  
  Utility Rates (PDF: 14KB)  
  Solid Waste Rates (PDF: 13KB)  
  Misc. Charges (PDF: 13KB)  
  Utility Account Deposits (PDF: 10KB)  
  Utility Safety Net Medical Program (PDF: 89KB)  
  Medical Condition Certification (WORD: 150KB)  
  Conserve Water and Save Money  
  Reuse Water Rates(PDF: 13KB)  
  Watering Restrictions  
  Financial Assistance - United Way Quick Guide (PDF: 781KB)  
  Email Information Form with Fields(WORD: 451KB)  
  Email - Bill Information Form(PDFD: 30KB)  
  Easy Pay Plan(PDF: 128KB)  
  RR Meter Read Instructions (PDF: 11KB)  
  Manual Meter Read Instructions (PDF: 11KB)  

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