Below are departments and divisions with phone numbers and a list of common concerns each unit can answer.

Community and Economic Development: (863) 291-5600
What grant dollars are available for home and/or business?
What is a CRA?
How do I annex into the City?
How do I find out more regarding economic and business development?

Neighborhood Services Division: (863) 298-4482
How do I get involved with a neighborhood clean up?
When is the next neighborhood workshop?
When is the next neighborhood meeting?
Where do I go with neighborhood problems?
How do I find out more regarding loan and/or grants for home rehabilitation?

Code Enforcement Division: (863) 291-5697
To Report:
Dilapidated rental houses and/or property
Junk or abandoned cars and/or trucks
Overgrown lots and/or property
Signs (garage sale, political, etc. posted on public property)

Business Tax (Occupational License) : (863) 291-5600
What type of license do I need to sell merchandise in Winter Haven?
What type of state license do I need?
What do I need to open a business?
What is the difference between a business & an occupational license?
What is a vendor’s license?

Building Division: (863) 291-5695
For:

Building and Sign Permit Requests
Certificate of Occupancy Questions
Why do I need to be registered?
What do I need for a permit?
What types of plans do I need to submit?
How many plans do I need to submit?

Development Services Department: (863) 291-5600
For Information On:
Zoning of a parcel
Future Land Use of a parcel
Building reconstruction after a storm or fire
Application for Variance
Application for Site Plan Approval
Request for change in zoning
What can be constructed on a parcel?
How close can a pool be to the property line?
Where can a shed be placed on a property?
Where can a fence be placed on a property?
How tall can a fence be?
How large can a sign be?
How many houses can be built on a piece of property?

Finance and Utility Account Services: (863) 291-5679
For Utility Account Questions

Fire Services: (863) 291-5665 or (863) 291-5677
To report illegal burning
For burn permit requests
For fire station tours
To request an incident report or information

Leisure and Environmental Services: (863) 291-5656
What City facilities are available to rent and how much are they?
How do I enroll in lifeguard training?
When are swim lessons and how much do they cost?
What instructional classes are available?
How do I organize a special event?
How do I request a road closure for an event?

Landscape Services: (863) 291-5745 or (863) 297-3094
To report problems with irrigation in public parks or damaged medians

Public Information Office-Marketing Division (863) 291-5600
About:

City marketing issues or
Citizen’s Newsletter

Police Services Department at the Numbers Listed Below:
How do I check a person’s criminal history? (863) 291-5858 x. 2228
Schedule an appointment to be fingerprinted? (863) 291-5858 x. 2247
Whom do I contact regarding crime prevention programs and meetings?
(863) 291-5858 x. 2247
Where can I get Uniform Crime Report statistics? (863) 291-5858 x. 2329
How do I employ an off duty police officer? (863) 291-5858 x. 2233 or x. 2350
How do I request enforcement near my home? (863) 291-5858 x. 2242 or x. 2244
How do I submit a report on an accident that has happened on private property? (863) 291-5858 x. 2242 or x. 2244
How and where can I report street drug activity or other types of vice activity?   Narcotics TIP Line: (863) 298-7974
What is the telephone number for the Traffic Division? (863) 401-2400, Clerk of the Court
My vehicle was towed and I need a vehicle release. Whom do I call? (863) 291-5858 x. 2246
How do I become a Victim/Witness Volunteer? (863) 291-5858 x. 2246
How do I get an Order of Protection? (863) 291-5858 x. 2246

Solid Waste Division: (863) 291-5657
For:
Residential garbage collection
Horticulture and/or junk pick-up
Dead animals
Roll-off/temporary dumpsters
Recycling Information
How do I purchase a “Hobo"?

Streets Division: (863) 291-5752
About:
Sidewalk and/or curb repairs
Tree removal and/or low hanging limbs over roadway and/or shrubbery blocking vision
Pot holes
Traffic signals, signs and/or road striping
Street flooding
Drainage maintenance problems

Lakes and Environmental Division: (863) 291-5881
About:
Lake water quality concerns
Fish kills
Stormwater quality
Erosion control

Utility Maintenance and Development: (863) 291-5853
For:
Colored water or sand in water
Water line leaks and breaks
Low water pressure
Problems in and around manholes
Fire hydrant leak
Meter reading inquiries
Broken or leaking meter
Emergency water turn-off

Wastewater Treatment Plants: (863) 291-5853

For after hours, please call (863) 291-5767
About:
Sewer back-ups
Broken or collapsed sewer lines
Lift station back-up
Reuse information