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Home > Government > Financial Services > Utility Account/Field Services

Office Location:
Winter Haven City Hall Annex
551 Third Street NW
Winter Haven, Florida 33881

Contact Information:
Account Services Phone: (863) 291-5678
Payment Services Phone: (863) 291-5688
Fax: (863) 298-7870
Email: uafsdivision@mywinterhaven.com

Office Hours:
Monday-Thursday 7:30 a.m. to 5:30 p.m.
Friday 7:30 a.m. to 5 p.m.

Our mission is to provide courteous, accurate and timely responses to utility customer inquiries; to provide efficient, accurate and timely reading of all City water meters; to assure timely and accurate billing for City services; to coordinate utility customers' needs with this and other City departments/divisions; and to assure receipt, security, custody, deposit and recording of City monies.

Overall, our goal is to provide courteous, accurate and timely assistance to our customers.

Our Division:

Account Services
Field Services

Payment Services

Utility Application Process:


  • Builder

Are you building a new property? Do you need water/ sewer service connected? Click here to view the Contractor/ Builder Application Process Flowchart. Contractor / Builder Utility Service Application.

  • Commercial

Are you opening a business?  Do you need your water service turned on?

Click here to view the Commercial Utility Application Process Flowchart  Commercial Utility Service Application.


  • Residential

Moving into a new location?  Do you need your water service turned on?

Click here to view the Residential Utility Application Process Flowchart    Residential Utility Service Application.


  • Required Documentation:

In addition to a completed Utility Service Application, we will need copies of the following:

 - Picture Identification (typically a Driver's License)

 - Social Security Card

 - Property Ownership Documentation (Warranty Deed, HUD Settlement Statement, Polk Property Appraiser's Document, or Tax Bill) or Property Lease

Other Ways to Pay:

  • Bank Account / Credit Card Auto Draft via Easy Pay Plan (no convenience fees)
  • Online at www.mywinterhaven.com, clicking on "Online Utility Bill Pay" (no convenience fees)
  • Credit Card Payment via telephone at 863-291-5688 (no convenience fees)
  • Payment Drop Box in City Hall Annex parking lot
  • In person at Cash Collections Unit in City Hall Annex
  • Mailing payment to City of Winter Haven, Post Office Box 2277, Winter Haven, FL 33883-2277

Documents & Downloads:

To view and search Utilities Account/Field Services document files, please click here to access our online documents.

This link contains information and forms relating to City Utility Service, to include:  Rate Tables, Applications, email billing, Easy Pay Plan (Auto-Draft Program) and various programs/instruction.


Amy Miles

Division Director

Utility Account and Field Services





City Hall:  451 Third St. NW, Winter Haven, FL 33881    tel: (863) 291-5600


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