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Home > Government > Financial Services > Utility Account/Field Services
 

Office Location:
Winter Haven City Hall Annex
551 Third Street NW
Winter Haven, Florida 33881

Contact Information:
Phone: (863) 291-5678
Fax: (863) 298-7870

Office Hours:
Monday-Thursday 7:30 a.m. to 5:30 p.m.
Friday 7:30 a.m. to 5 p.m.

Email Us (Click Here)



Our mission is to provide courteous, accurate and timely responses to utility customer inquiries; to provide efficient, accurate and timely reading of all City water meters; to assure timely and accurate billing for City services; to coordinate utility customers' needs with this and other City departments/divisions; and to assure receipt, security, custody, deposit and recording of City monies.

Overall, our goal is to provide courteous, accurate and timely assistance to our customers.
 


Our Division:

Account Services
Field Services


Utility Application Process:

  • Commercial

Are you opening a business?  Do you need your water service turned on?

Click here to view the Commercial Utility Application Process Flowchart  Commercial Utility Service Application.

 

  • Residential

Moving into a new location?  Do you need your water service turned on?

Click here to view the Residential Utility Application Process Flowchart    Residential Utility Service Application.

 

  • Required Documentation:

In addition to a completed Utility Service Application, we will need copies of the following:

 - Picture Identification (typically a Driver's License)

 - Social Security Card

 - Property Ownership Documentation (Purchase Contract, Deed, Settlement Statement or Property Appraiser's Document) or Property Lease


Other Ways to Pay:

  • Bank Account / Credit Card Auto Draft via Easy Pay Plan (no convenience fees)
  • Online at www.mywinterhaven.com, clicking on "Online Utility Bill Pay" (no convenience fees)
  • Credit Card Payment via telephone at 863-291-5688 (no convenience fees)
  • Payment Drop Box in City Hall Annex parking lot
  • In person at Cash Collections Unit in City Hall Annex
  • Mailing payment to City of Winter Haven, Post Office Box 2277, Winter Haven, FL 33883-2277

Documents & Downloads:

To view and search Utilities Account/Field Services document files, please click here to access our online documents.

This link contains information and forms relating to City Utility Service, to include:  Rate Tables, Applications, email billing, Easy Pay Plan (Auto-Draft Program) and various programs/instruction.

 

Utility Accounts
863-291-5678











 

 
 
 

 



 
City Hall:  451 Third St. NW, Winter Haven, FL 33881    tel: (863) 291-5600
 

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