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Office Location:
Winter Haven City Hall Annex
551 Third Street NW
Winter Haven, Florida 33881

Contact Information:
Phone: (863) 291-5678
Fax: (863) 298-7870

Office Hours:
Monday-Thursday 7:30 a.m. to 5:30 p.m.
Friday 7:30 a.m. to 5:00 p.m.

Email Us (Click Here)



Our mission is to provide courteous, accurate and timely responses to utility customer inquiries; to provide efficient, accurate and timely reading of all City water meters; to assure timely and accurate billing for City services; to coordinate utility customers' needs with this and other City departments/divisions; and to assure receipt, security, custody, deposit and recording of City monies.

Overall, our goal is to provide courteous, accurate and timely assistance to our customers.
 

Our Division:

Account Services
Cash Collections
Field Services

Utility Application Process:

Are you opening a business?  Do you need to have the water turned on?  Click here to view the Commercial Utility Application Process.  Commercial Utility Service Application.

For the Residential Utility Application click here.

Documents & Downloads:

To view and search Utilities Account/Field Services document files, please click here to access our online documents.