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Water Tower. FAQs
Account Services

Start, Stop, or Move Services

Moving to a New Residence?

Are you new to Winter Haven or need to transfer services? To apply, fill out the application below and provide us with required documents listed on top of the application.

Application    Flow Chart

Then print, sign and send the application along with required documents. Prefer to complete this process in person? See below for our location information and hours of operation. Map

For additional assistance on your move, here’s a list of Other Utilities and Services available in your area.

Opening a Business or Have a Multi Unit Building?

Are you opening a new business or transferring your business to a new location? To apply, fill out the application below and provide us with required documents listed on top of the application.

Application    Flow Chart

Then print, sign and send it to Engineering Services via Email or Fax to (863) 291-5211.

Need a meter for Construction?

Are you or your company building a new home or doing construction and need to have water and/ or sewer service connected? To apply, fill out the application below.

Application

Then print, sign and send the application along with your Tax I.D. and site plan for installation.

Need to Stop your Services?

Stop Residential Services

To Stop Commercial Utility Services:

Submit, in writing, your request for termination of services. Email or fax the request on company letterhead to schedule termination.

After services have been terminated, please allow up to thirty days for processing your final bill and refund if applicable.

Locations
Account Services
551 Third St NWWinter Haven, Florida 33881
Get Directions
Contact Information
Fax: (863) 298-7870
Hours of Operation
Monday, Tuesday, Wednesday & Thursday
7:30 a.m.
-
5:30 p.m.
Friday
7:30 a.m.
-
5:00 p.m.

Staff

Utility Account Services
Account Services