Tips for logging into your account:
Have your log in information and password readily available.
First Time Users please use your account number and billing zip code to establish a new account.
Tired of making payments every month?
Log in online OR contact First Billing at 1-855-270-3592 to sign up for auto payments. You can select your payment method and pick your payment date. Each month, you will receive emails confirming your payment.
Other ways to pay:
Call Payment Services at (863) 291-5688.
You will need your account number and credit card number to pay. This service is available 24/7.
Mail in a check or money order with your bill stub.
Make sure to write your account number on your payment.
Drop your check or money order in the drop box at the west end of our parking lot. Make sure to write your account number on your payment. No cash please.
Visit us in person. We accept cash, credit/debit cards, checks and money orders.
Forms of Payment Accepted:
Cash, Checks, and Money Orders
Please be aware payments made through your online banking bill pay and Third-party vendors are not affiliated with the City of Winter Haven and may require additional processing time. Utility accounts will not be credited with payment until funds are received by City of Winter Haven.