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ADA Compliance

The City of Winter Haven is committed to ensuring that all visitors and residents, including visitors and residents with disabilities, are able to access and use all of our programs, services and activities. We recognize that many visitors and residents are increasingly using our website to access information about what we offer, and to take advantage of the website to obtain services.

We also recognize that users of the website who have disabilities may use the website with the assistance of technology, including screen readers, as well as with captioning, transcripts, and the use of other auxiliary aids and services. As outlined below, we want to provide users of our website with information about what we offer, ways to inform us of any difficulties encountered, alternative ways we can offer the services, the time frame for doing so, and who to contact.

Our website offers a wide range of information and services, and we recognize that for users with disabilities, some material on our site may pose challenges. We are interested in hearing from users with disabilities, we want to know about your experiences, and want to address the challenges you identify.

What to Do If You Encounter A Problem Using Our Website

Web accessibility concerns, or any other accessibility concerns, should be brought to the attention of Assistant to the City Manager Donna Sheehan. We will respond within one (1) business day.

Phone: 863-291-5600
Mail to: Attn: Asst. to the City Manager, City of Winter Haven, 451 Third Street NW, Winter Haven Florida 33881

Please provide the following information:

Your name:
Your phone number:
Your email address:
The date and time you encountered a problem using our website:
The web page/web address on which the problem occurred:
What occurred/what were you unable to do:
Any error messages you received:

We strive to ensure that our website will comply with WCAG 2.0 AA, but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact the Assistant to the City Manager, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website.

Ongoing ADA Compliance Efforts

The City of Winter Haven recognizes the importance of offering an ADA accessible website to the public and is working to accomplish that goal. We are in the process of assessing our website’s accessibility, with the assistance of experts in web accessibility and in the mandates of WCAG 2.0. We will be engaging in efforts to identify and correct issues. If you discover issues while navigating our website, please contact the Assistant to the City Manager so that we can correct any ongoing problems.

PLEASE NOTE:  As a convenience to visitors of the City of Winter Haven website, we provide links to agencies and resources that may supply information and/or services.  The City of Winter Haven does not endorse those agencies, nor does the City represent or warrant that the information and/or services provided will be compliant and/or suitable for the purposes of the user(s) or that any result will be achieved by the user(s) of the information and/or services.


Katrina Hill
Director of Public Affairs and Communication