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City Departments

City Manager's Office

Best Practices 2021

Click the button to review the impressive list of City of Winter Haven Best Practices 2021.


Dear Residents, Visitors and Business Owners,

On behalf of our elected officials and employees, I would like to welcome you to the City of Winter Haven Website. Our dependable and dedicated workforce provides you with beautiful parks and public spaces; unique events and leisure opportunities; and quality customer service that will keep you coming back, or hopefully staying for a lifetime.

We are proud to serve more than 75,000 people who call this extraordinary place home. While exploring the city, you will find 50 lakes inside the City limits (many connected by navigable waterways locals call the “Chain of Lakes”), beautiful public spaces, great restaurants and plenty to do with more than 150 annual special events. The pedestrian-friendly downtown hosts unique shops, one-of-a-kind restaurants, a tech-savvy public Library, a beautiful multi-block park system and a healthy business district. We believe Winter Haven’s unique quality of life provides our residents with #ExceptionallyLocal experiences and we invite everyone to see why.

We are energized by the many exciting projects and transformations happening today, and we are planning for our future as we continue to improve upon our unique and exceptional community. This includes innovative economic development and growth; serving as the home to the internationally known LEGOLAND Florida Resorts; partnerships and collaborations to constantly improve; an engaged and involved community; and improvements to public facility and infrastructure.

These initiatives are all significant, but it’s the business of people that matters most. We are extremely attentive to the value of great service and how essential it is to our success. Our goal in Winter Haven as we meet customer expectations is to GET TO YES. To do this we encourage a culture of listening to customers and developing approaches to steer towards a satisfactory outcome. We believe customer service is paramount and sets us apart from other cities.

We encourage you to explore the possibilities of Winter Haven, and enjoy the special and unique quality of life only found in this Chain of Lakes City. If you are new to the area, thinking of relocating to Winter Haven as either a homeowner or a business owner, or just looking to get more information, please contact us. And, thanks again for visiting our website.

City Hall
451 Third Street NWWinter Haven, Florida 33881
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Contact Information


T. Michael Stavres; ICMA-CM
City Manager
MJ Carnevale
Deputy City Manager
Amanda Jo Nicholson
Assistant to the City Manager
Katrina Hill
Director of Public Affairs and Communication
Christine Samuel
Director of Diversity & Inclusivity