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COVID-19: Impacts and Updates: Click here to view COVID-19 information, update and resources

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COVID-19: Impacts and Updates

COVID-19: City of Winter Haven Update July 8, 2020

The City of Winter Haven is closely monitoring the impacts of COVID-19 (Coronavirus), and this page along with the City’s social media outlets are continuously  updated.  Thank you for working together to prevent the spread of the COVID-19 virus.

Information from Florida Governor Ron DeSantis

On Wednesday, April 29, Governor DeSantis announced Phase 1 of the “Safe, Smart, Step-by-Step” plan for Florida’s recovery. Click HERE to read the Frequently Asked Questions.  Please continue to avoid large social and recreational gatherings and socially distance yourselves from others by at least 6-feet. The use of face coverings/masks are recommended.  

Please click HERE for the State of Florida, Office of the Governor Executive Order Number 20-111, and click HERE for the Executive Order Number 20-112.  Please click HERE for the State of Florida, Office of the Governor Executive Order Number 20-91.

If you believe a licensed business is operating contrary to the Governor’s Executive Orders, please report the information to the Department of Business and Professional Regulation (DBPR) by clicking HERE.

On Friday, June 26 the Florida Department of Business and Professional Regulation (DBPR) suspended the sale of alcoholic beverages for on-premises consumption at all bars throughout the state. The suspension of alcohol sales directed by DBPR Emergency Order 2020-09 is effective immediately.


Please click HERE for an important message to our citizens from Winter Haven Mayor Brad Dantzler.

Please click HERE for information placed in City of Winter Haven utility bills regarding COVID-19 and staying healthy.

Click R-20-23  for the Resolution declaring and proclaiming a State of Emergency within the City of Winter Haven Florida due to COVID-19.

Click HERE for Parks, Recreation and Culture Department park and facility opening details and updates.  The Winter Haven Senior Adult Center will reopen August 3, 2020.

Face Coverings Required Inside City Government Facilities


City Hall Annex located at 551 3rd St. NW is partially closed. Departments working out of the facility, including Utility Customer Service and Human Resources, will continue to operate and provide virtual services to citizens.  A portion of Customer Service is open for walk-ins. Please see below for full information.

City Hall East Annex Building & Engineering Divisions located at 490 3rd Street NW remains staffed, but is not accepting walk-in customers.    To conduct business please call the Building Division at 863-291-5695, or the Engineering Division at 863-291-5850.

Customers are encouraged to use online services whenever possible, such as for utility billing payments and public records requests. Information and updates will also be placed on the City’s social media accounts (scroll down for link buttons), as well as this website. Please check back regularly.

City Meeting Changes and Cancellations

  • Communications Media Technology (CMT) is used for public meetings during the COVID-19 Local State of Emergency. Directions to participate in public meetings through observation and formal public comments will be published for each meeting on the NEWS & UPDATES portion of the main Winter Haven website page ( While all meetings will remain public, certain meetings will offer public comment opportunities.  Details about participation options can be found in each meeting notice, or by calling the City Clerks office at 863-291-5600 during business hours. The public is invited to listen to or watch public meetings by visiting where meets will be live streamed. Formal meeting public comment is not available on Facebook Live.
  • The Downtown CRA Advisory Committee and Florence Villa Advisory Committee will continue to meet at Nora Mayo Hall. All other City Advisory Committee Meetings are suspended until further notice.
  • The Code Enforcement Special Magistrate meetings are held at Nora Mayo Hall for social distancing purposes.

Human Resources (HR)

The HR offices located in the City Hall Annex are open to walk-in customers.  Face masks are encouraged  Also, those with an employment application can drop it in the utility payment drop box in the parking lot.  Staff remains available by phone 863-291-5650 Monday through Friday from 8 a.m. – 5 p.m. or by email at  They are ready to assist with any HR related questions or requirements in an applicant’s job search process.

Winter Haven Public Safety Department

The Winter Haven Police Department lobby is open for walk-in traffic from 8 a.m. – 5 p.m. All services have returned to normal except  fingerprinting, which is suspended until further notice.  The lobby will be deep cleaned at the beginning of each day with periodic sanitizing conducted throughout the day.  Citizens who are exhibiting flu-like symptoms are asked to not enter the facility.

The Police Department Records Division located inside of the lobby is open; however, police reports and other records requests can be obtained by calling 863-291-5858 from 8 a.m. – 5 p.m. Monday through Friday. Reports can be mailed, emailed or faxed to customers.

To pay a downtown parking ticket, go to Scroll to the “Online Services” area and the link for payment is on the page. A payment extension will be in place for those unable to use the online options with customers being notified of payment due once the lobby opens back up to the public.

Online reporting option for non-emergency calls include Lost/Stolen Bicycle, Criminal Mischief, Fraud/Identity Theft/Forgery, Lost/Stolen Cell Phone and Lost/Stolen Vehicle Tag or Decal. Those options are available on the website as well as the Department’s smart phone app. Click HERE for online reporting. Download the Winter Haven PD app from your smart phone app store.  Please call 9-1-1 immediately should you have an emergency. For non-emergency situations, call 863-401-2256.

All Leadership Council activities for this Council session are suspended.

All City Fire Station lobbies are open. Call (863) 291-5677 should you have questions or need non emergency services such as fire or incident reports, fire inspections, fire plan review or BTR reviews.

The Winter Haven Fire Department has suspended public education programs and non-essential fire inspections.  Winter Haven firefighters continue to respond to all 9-1-1 calls. Fire personnel are taking extra precautions by wearing additional protective gear.

Public Safety staff undergoes regular medical surveillance  to make certain personnel are not displaying  symptoms of sickness. The Public Safety Department is prepared with contingency plans to address various situations that could be brought about by  COVID-19.

Parks, Recreation and Culture Department

City parks, facilities, boat ramps and operations are opening with a phased approach.  Click HERE for a list of public facilities and parks along with the dates each one will reopen. This phased approach remains adjustable should issues occur affecting the health and well-being of the community. The Winter Haven Senior Adult Center will reopen August 3, 2020. Continue to follow social distancing practices.  Please do not place yourself in a large gathering.  Enjoy the facilities while respecting the health of others.  Please contact the Parks, Recreation and Culture Department at 291-5656 for further information regarding events, athletics classes, rentals and facility closures.

Winter Haven Public Library

The Winter Haven Public Library is open. Need something to read, watch, or listen to online? Register for a library card online!


Already have a card but just misplaced it? Forgot your PIN number? Registered online and need to convert your temporary card for full privileges? Staff can assist Monday-Friday from 9-5 via email at

City Water Department Information

NOTE:  Disconnection of service for non-payment will begin July 6 and late fee charges will begin July 13.

Winter Haven Utility Customer Services is partially open in the City Hall Annex.  One payment window is open and one customer is permitted in the lobby at a time.  Social distancing markings are on the walkway, hand sanitizing stations are available, face masks are worn by staff, and the public is encouraged to wear face coverings.  Those who need to create new accounts, transfer an account or close an account can complete the information online at or by appointment by calling 863-291-5678.


To make a payment, customers can:

    • Mail –Winter Haven Utilities Office, PO Box 2277, Winter Haven, FL 33883
    • Utility Bill Drop Box located in the City Hall Annex parking lot
    • Online Utility Portal
    • Mobile App – download “WH2o” in Google Play or Apple Store
    • 24HR Interactive Voice Response (1-855-270-3592) – allows customers to make payment anytime with credit or debit card.  Customers can also pay by entering their checking account information.

To submit an application for new service or to transfer service:

For more information, call Utility Customer Services at 863-291-5678.

Need financial assistance to assist with bills during this difficult time? The Polk CARES web page has additional resources.  Or call the Polk County call center at 863-298-7500. There is a team of people waiting to answer questions from small business owners and impacted individuals Monday through Friday 8 a.m. to 6 p.m.

Public works

Solid waste collection services continue as scheduled.  Solid waste collection loads are heavier than usual, which causes delays in collection. We ask you to be patient as crews work hard to keep up with the volume.

Department of Economic Opportunity and Community Investment

Building & Engineering Divisions located at 490 3rd Street NW remain open for business.  However, to ensure the safety of our customers and staff we are no longer taking walk in customers.  All necessary applications and forms can be found in a box outside the door.  Place your completed application and/or form in the box, and they will be collected for processing.  The customer will then be contacted and payments will be taken over the phone (via credit card or check).  To contact the Building Division please call 863-291-5695.  To contact the Engineering Division please call 863-291-5850.

Winter Haven Regional Airport

The Airport Administration Office will be practicing separation distancing between customers and employees per CDC guidance.

Self-service fuel points will be the preferred method of refueling; however, line refueling services will be available using proper personal protective equipment for line staff. We request that customers continue to practice social distancing (Six (6) feet or more) while the line service technicians are present. Self-service fuel points will continue to be cleaned and the portable restroom and hand-washing station will remain in place.

Hours of operation for the FBO will remain 7 a.m. – 7 p.m., seven (7) days a week. The Administration Office will also maintain regular hours of 8 a.m. – 5 p.m. Monday-Friday.

Flightline Café is open Tuesday through Saturday from 9 a.m. to 2 p.m.

City Electronic Resources

Information and updates will be placed on this site as well as the City’s social media accounts (links below). Please check back regularly.


Awareness, Prevention and Additional Resource Information

Please click the buttons below for notices provided by the Center for Disease Control explaining the coronavirus and flu, and what we can do to reduce the potential for contracting or transmitting respiratory disease.






Click Center for Disease Control (CDC) to learn more about COVID-19 and staying healthy.

Additional Resources

Polk County resident COVID-19 rental assistance: Call the Homeless Coalition of Polk County at (863) 687-8386.

Below are various links to COVID-19 related resources.

Center for Disease Control and Prevention

Florida Department of Health – Florida Department of Health COVID-19 Call Center 1(866)779-6121 or email

Florida Department of Health – Polk – Phone: 863.519.7911; Email:

State of Florida Website

Polk County School Board

Polk County Schools Free Lunch Pickup

United Way of Central Florida – 2-1-1 Service Assistance

Polk County Government

Polk County Emergency Management

American Red Cross

Some outside entities offering free community meals (Dates, times and conditions may change). This is not an endorsement, but a resource.  All agencies providing services should follow CDC guidelines and the State of Florida Governor’s Executive Orders.:

  • The Mission, 180 E Central Ave: Mon-Fri 11:45 a.m. – 1 p.m., plus food pantry services
  • First Presbyterian Church, 637 6th St NW: Saturdays 4-5:30 p.m. plus daily bag lunch services
  • St Matthews Catholic Church at Regenerations, 197 W Central Ave.: Thursdays 5 p.m. and Sundays 12:30 pm
  • First Church of the Nazarene, 560 3rd St SW: Wednesday 5:30 p.m.; Sunday 8 a.m.; Tuesday 7 p.m.; Friday 7 p.m.