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Winter Haven Emergency Information and Resources

Winter Haven Emergency Information and RECOVERY Resources – HURRICANE IRMA


Hurricane Irma Update from the City – 9/15/17

The City of Winter Haven continues recovery work from Hurricane Irma. City staff is working hard, and crews are in the field and on the streets making repairs.  Information and resources are posted at:

City of Winter Haven Website

City of Winter Haven Facebook Page

City of Winter Haven Twitter Account


Polk County Disaster Preparedness Information


Before getting started with Hurricane repairs, please take a look a the FAQ list from the CIty’s Building Division.  In addition, City of Winter Haven is waiving storm related permit fees until December 11, 2018.  Call the Building Division at (863) 291-5695 for more information.

Building Permits for Hurricane Damage FAQ


If an outage occurs in your area, expect to receive a boil water notice after service is restored.  This ensures your water is safe while the water lines are recharged.  Neighborhoods affected by a boil water notice are also posted on the City of Winter Haven Utility Department site. Scroll to the news section then click on “See All” located on the right. Should you have further questions please call the Utility Department at 291-5853. If you receive water service from a different provider, you should call the agency to answer questions.

Utility Department Website


November 6, 2017 Update:

Storm recovery continues as stumps continue to be removed, and structure and street repairs continue. Horticulture debris collection is on schedule, and should be complete by Thanksgiving.  Southeast area collection is complete with City trucks finishing up the southwest portion of the community Monday.  Solid Waste staff will be moving into the Northwest section next. Contract collector Crowder-Gulf has trucks in the northeast area.  Construction material debris removal has begun in the Southeast section of the City; once complete staff will move into the Southwest. Give the Solid Waste unit a call at 291-5757 for more information.

Garbage and recycling collection is operating on a  normal schedule. It is vital to separate household waste, landscape debris and junk such as roof shingles, aluminum pieces, boards and construction material.  Keep waste and debris away from water meter boxes, mail boxes, fire hydrants, driveways, power lines and poles.  The City of Winter Haven is working with FEMA for debris collection, which means following special guidelines.  Debris collection is a longer process than garbage pickup.  It will take an extended period of time and we ask for your patience. For more information, please call the City of Winter Haven Solid Waste unit at 291-5757.

Click here to see how best to stack storm debris for collection.

This interactive Debris Management Plan map shows the work flow direction of debris management teams. Click on the map to see the current status of debris pick up.


There is a no burn ban in unincorporated Polk County; however cities may have different rules. For example, residents are NOT allowed to burn yard waste, tree trimmings, trash, etc. in the City of Winter Haven. The City of Winter Haven operates in accordance with Florida Administrative Code and Winter Haven Code-City Ordinance for allowing the collection of such items by waste collection.  WINTER HAVEN CODE Sec. 14-9 It shall be unlawful to burn refuse or garage.

Additional Information and Resources

USDA Food Safety During an Emergency

Polk County, Florida

Register for Polk County specific alerts

Polk County Sheriff’s Office Facebook

National Hurricane Center

National Weather Service

Florida Division of Emergency Management

United Way of Central Florida


FEMA Disaster Assistance

What to do after the Hurricane

Small Business Assistance

  • Florida Emergency Information 24-hour Hotline: 800-342-3557
  • Text “FLPrepares” to 888777 to receive Alert Florida notifications