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Front of Winter Haven Library with fountain and Richard's Coffee

Common Questions

How to get a Library Card?

To get your Winter Haven Library card, good at all public libraries in Polk County, provide your Florida State driver’s license or ID card showing your current street address. Don’t have that ? Bring in a photo ID and documentation with your name and current street address – utility bill, rental/lease agreement, or any government issued mail will be accepted.

If you’d like, you may start the application online.  Applying online will give you a temporary card number and allow you to place holds, but you will still need to visit the library with proper ID to receive your card or use Library services and resources.

Online Library Card Application

What is a PIN and how do I get one?

Your library card PIN number is used to access online library services and resources like managing your online Library Account or using Libby/Overdrive, Kanopy or LinkedIn Learning. Your PIN is set to default to 1111. Immediately after logging in for the first time – please customize your PIN. If you need further assistance, call 863-291-5880.

How do I renew my items?

Eligible physical library items will auto-renew one (1) day before the due date. The new due date will be based on the date of renewal and the loan period for that item (ex. a book due January 3rd would be renewed on January 2nd and have a new due date of January 16th). This service will automatically renew checked out books, DVDs and CDs, up to three times.

Auto renewal eligibility

You may manually renew items online. You will need to log into you account with the 14-digit number under the barcode on the back of your library card along with your PIN.

My Account

You may also renew by calling the Library at (863) 291-5880.

How do I access my account online?

To access your account online, go to My Account and log in using your library card number and PIN. From your account, you may request items, renew items, check due dates and more.

My Account

Access the library anytime, anywhere with the library’s mobile app! You can quickly view your account to see where you are on the holds list, easily renew items, link multiple accounts, and more! Available for Apple and Android devices look for it in your app store by searching “Polk County Library Cooperative.”

Download the app and sign in with your library card to see Winter Haven content.

How do I get an item not owned by the Library?

If the item was published within the last 12 months, we may be able to purchase it for the Library’s collection.

Request a Purchase

How do I print from my phone, tablet or laptop?

You can utilize the library’s wireless printing service to print documents inside the library, when you are out and about and even from home. Simply follow the instructions below.

Wireless Printing Instructions

How do I reserve a study room?

The Library has three study rooms located in the back of the Library, near the Reference desk, which may be used at no charge.

Study rooms are available for 2 hours a day and can be reserved for up to 1 week in advance, not to exceed more than three (3) reservations per week.

Book a study room

Study Room Guidelines

What is the SEEDLab?

The SEEDLab opened in May 2014, in collaboration with the Friends of the Library, the Estate of Elaine Zaborowski and the City of Winter Haven. The SEEDLab encourages people of all ages to explore Science, Education, Exploration, and Design by offering flexible access to learning, research and project space. The area allows for one-on-one training, online learning, and workshops designed to improve digital literacy skills with hands on technology learning. Small groups, businesses and organizations can book the SEEDLab for collaborative thinking, working and creating.

SEEDLab Equipment, Classes & Rental Info

How do I offer a program for the Library?

If you are a presenter and interested in doing a program at the Library, please complete the Presenter Application.

We will keep your information on file and contact you if we are interested.

Presenter Application