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Water Tower. FAQs


Have you received your email bill?

Posted February 5th, 2018

We are aware some customers may not have received their utility bills via email and are currently investigating the issue.  Our apologies for any inconvenience this may have caused. The reason an email is most often unsuccessful is from obstacles during the delivery process between the sender and the recipient. We ask for your patience as we go through the discovery process to determine the root cause as to why this issue has occurred.

In the meantime to view your bill, please login to your utility account via our website, select Pay Utility Bill on the home screen.
Or Click Here to be directed to the Payment services main page, then select “Pay Utility Bill.” Use your utility account number as the login and your password will be the numeric portion of your mailing address. Once logged in, to view your bill select “View Transactions.” This screen lists all your transactions including bills and payments. To view your current bill look for the cycle bill with the most recent date and click on the date. The screen will pull up a snap shot of your charges, but to see the actual bill click “Reprint This Bill.”
If you have trouble logging in or if it’s easier for you to talk with us in person feel free to give us a call at (863) 291-5678, we are here to help.

We are grateful for your patience as we work to provide a solution for this inconvenience as we always want to make your experience with us a simple one.