Winter Haven Water Customer Service Lobby Re-Opened
Posted January 11th, 2022
UPDATE: Wednesday, January 19: The Winter Haven Water Customer Service lobby has reopened to walk in traffic. All other options (customer portal, phone, and Dropbox) are also available. We continue to experience a higher than normal call volume during this time. Thank you for your patience as we continue to work diligently to provide exceptional service to all customers.
Unfortunately due to COVID impacting our staffing levels, the Winter Haven Water Customer Service lobby is temporarily closed to walk in traffic. During this time our representatives are still available to assist you via the phone at (863) 291-5678.
As a result, no cash payments can be processed, but a wide variety of payment options are still available to our customers:
- Electronic payments via the customer portal: https://www.mywinterhaven.com/…/about/pay-a-utility-bill/
- Card payments by phone: (863) 291-5678
- Check or money order payments via the drop box: 551 Third St NW
If you would still like to make a cash payment, Amscot is available to take payments or provide money orders. Money orders can be placed in our drop box.
Please note: We anticipate higher than normal call volume during this time and are working diligently to provide exceptional service to all customers.
Additional updates will be provided when we are able to reopen the lobby. We apologize for any inconvenience this may cause.