Reading your own meter on a regular basis allows you to detect increased water use before you unexpectedly receive a high utility bill. High water bills are often caused by leaking faucets, toilets, pools, irrigation systems, or pipes that need immediate repair. To read your meter, open the lid to the meter box, then flip open the cover displaying the glass. You may have to shine a light on the meter to activate it. The read will then be displayed on the screen. Read Explaining Your New Neptune Water Meter Register (PDF) for more information.

All Meters are read once a month. They are read by a city meter reading vehicle that sends out a radio signal to each individual meter that then pings your meter to send back the read to the computer.

All Winter Haven Water Department employees can be identified by their florescent, yellow shirt or vest, a city-marked vehicle, and a Winter Haven Water-issued name tag.

If you are on City sewer we can offer to remove the excess sewer charges when doing a pool fill, see the instructions below for how to request an adjustment. If you are not on City sewer we do not offer any credits to your bill when filling your pool. All customers are still responsible for paying for the water used when filling a pool.

To start, take a meter reading before you start filling your pool and after you’ve completed the fill. Be sure to write down the full 9 digits of the display for both readings. Next, fill out an adjustment request ticket. Note: Pool top offs that use under 5,000 gallons do not qualify for any pool fill credit.