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1. Where can I obtain a copy of a resolution, ordinance, minutes or other official documents?
2. Where do I obtain information regarding a marriage license, divorce, criminal court, traffic ticket, or civil suit?
3. How can I get information concerning property ownership or a listing of surrounding property owners?
4. Where can I obtain a copy of a birth certificate or a death certificate?

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1. How do I get a library card?
2. What is a PIN and how do I get one?
3. How do I renew my items?
4. How do I access my account online?
5. How do I get an item not owned by the Library?
6. How do I print from my phone, tablet, or laptop?
7. How do I reserve a study room?
8. How do I offer a program for the Library?

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1. Can I use herbicide/clear vegetation from my lakeshore?
2. Can I create a sandy “beach” on my lakeshore?
3. Where can I get plants for my lakeshore?
4. Are there alligators in my lake or pond? Are they dangerous?
5. What should I do if I see injured/deceased wildlife?
6. Do I need a license to fish in our lakes?
7. What is Florida-Friendly Landscaping?
8. Why/How can I conserve water on my property?
9. What do I do if I witness dumping into a lake, river, or drain?
10. Are there rules on tree planting, removal, and maintenance?

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1. Where do I pick up my property?
2. When can I pick up my property?
3. What should I bring with me to pick up my property?
4. Can a friend or relative pick up my property?
5. How long must I wait before I am able to pick up my property?
6. Where do I obtain a court order?
7. My vehicle was placed on hold and I need to know when it will be released.
8. What information do I need to pick up my car from a contracted tow company?

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1. How can I submit an anonymous crime tip?
2. How can I hire an off-duty officer for my event?
3. How do I commend an officer or employee?
4. How do I contact the Professional Standards Bureau?
5. How do I contact the Police Department about crime prevention?
6. How do I make a drug dealing complaint?
7. Where can I find crime statistics?
8. How do I get a copy of a police report or traffic crash?
9. How do I find employment information with the Police Department?
10. Where can I find information about neighborhood watches and how to start one?
11. How do I pick up my property from the Police Department?
12. What do I do if I have a Traffic Complaint?

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1. Where do I pick up my property?
2. When can I pick up my property?
3. What should I bring with me to pick up my property?
4. Can a friend or relative pick up my property?
5. How long must I wait before I am able to pick up my property?
6. Where do I obtain a court order?
7. My vehicle was placed on hold and I need to know when it will be released.
8. What information do I need to pick up my car from a contracted tow company?

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1. Where do I go to get a copy of a police report?
2. Are police reports available to anyone?
3. Am I entitled to police report information about my neighbor’s activities?
4. Can I get information about criminal activity in my neighborhood?
5. May I use police report information to solicit business from the victims of crimes?

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1. What is a Smart City?

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1. Who can I speak with regarding my bill?
2. I need a copy of a bill?
3. How do I request a name change?
4. Want to know our current utility rates?
5. Have questions about going green?
6. Have a question about water quality?
7. Think I have a pool leak?
8. Is my toilet running or leaking?
9. I think I may have a leak, how could this effect my bill?
10. Had a leak and made a repair?

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1. How do I read my water meter?
2. How and when is my meter read?
3. How can I identify a winter haven water employee?
4. What do I do if I need to fill my pool?

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1. When is my bill due and when to pay my bill?
2. Can I pay my bill with a third party?
3. What should I expect when I forget to pay and my account is past due?
4. My Water Was Supposed to Be Back on Today But I Received a Tag on My Door Instead.
5. Why does winter haven water require a deposit increase if my service is interrupted?
6. How do I pay my bill online?
7. Have a question about a previous payment?

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1. Moving? Need to transfer service or close my account?
2. Need your water off to make a repair?
3. How do I shut off my water in an emergency?
4. What days can I irrigate?
5. Need to report watering violations?

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1. Need to know where my water lines are?
2. Where does our water come from?
3. Why does winter haven need to start looking for alternative sources of water?
4. What can we do to keep from paying higher costs for alternative water supplies?
5. Why can’t we use treated wastewater (reuse) as a water supply supplement?
6. What is the polk regional water cooperative, and what role do they play in alternative water supplies?
7. What is the peace creek integrated water supply plan?
8. Will utility bills go up in the future?
9. Why do residents pay more for wastewater treatment than water supply?