To avoid a late fee, your utility bill is due by 5 pm on the due date. Your bill is always due three weeks after being billed on a Friday. To avoid service disconnection, past-due balances are due one week from the current bill date.

Please be aware payments made through your online banking bill pay and Third-party vendors are not affiliated with Winter Haven Water and may require additional processing time. Utility accounts will not be credited with the payment until funds are received by Winter Haven Water.

A work order will be issued for your services to go inactive. To have service reactivated, any past due balance and required deposit increase must be paid, and you will be billed a delinquent account reactivation fee on your next bill. Please do not use our online payment portal to reactivate your service. Instead, pay by phone or in person. Your service will be restored the same day as long as payment is made by 4:30 pm. Payments made after 4:30 pm will be restored the following business day.

The tag is just letting you know that we turned on the water and the water was running so we had to shut it back off at the meter. When this happens just Call 863-291-5678 to reschedule your turn-on.

Winter Haven Water will restore the customer's water service only after the delinquent bill is paid and the customer's deposit has been adjusted to the current year's rate schedule by the customer. See Ordinance Section 19-6 for more details.

You will need your utility account number and password.  First-time users will need their account number and billing zip code to establish an account or pay as a guest. View the How to Make a Guest Payment (Mp4) tutorial video for more details.

You can log in to your account, or give us a call at 863-291-5688.